Frequently Asked Questions

There are quite a few things that differentiate Healing Waves from Relaxation. It comes down to two questions - what are your goals and what techniques do you want to have access to during your massage? Healing Waves sessions allow you full access to any of the add-ons for no additional cost. Relaxation sessions are focused on creating a serene space without interruptions from additional therapies. 

Despite the “no pain no gain” mentality that has crept it’s way into the world of massage therapy, this is not the case. During almost any bodywork, there is potential for discomfort, but this is very different than pain. We ask that you always let us know if you are feeling pain, we can lighten up the pressure or modify our techniques to get the job done in a way that isn’t going to harm you.

1. You will receive an intake form in your email inbox to fill out ahead of time, so we have a good idea of what you’re coming to us for. We will discuss all of that with you further before we get started.
2. We’ll also discuss expectations as far as pressure, what kind of techniques you’re comfortable with, and any areas of your body you’d like us to avoid. We encourage communication throughout the massage, so no worries if you forgot to bring something up ahead of time, bring it up whenever it pops into your head! 
3. Since it’s your first session with us, we’ll check in a couple of times through the session to make sure the pressure we’re using is tolerable, and how the heat on the table feels, which is adjustable. Yep, heated tables, people!! 
4. What clothing you remove or keep on is up to you, generally people will leave on their underwear and remove everything else, but we’ve had people leave on their bras, socks, shirts, and we’ve had people remove all of it, however you’re comfortable is fine with us, anything can be modified. You will have a sheet and blanket on at all times, and we only undrape the section we’re working with. 
5. We have a variety of teas available and high alkaline water, and we have to go cups so you can take your hydration with you.
6. Serious therapy for long standing pain from injuries, surgery, postural patterns, often take several sessions to ease. Your therapist will have a plan for you to rebook that they think will maximize the benefits and be as efficient as possible. This is a collaborative relationship and you to have a say in your therapeutic plan. Together, with your therapist, you will be able to come up with a flexible plan to get your bodywork goals achieved.

The answer to this depends on what your goals are. If you are coming to us to ease chronic pain, to increase range of motion, prepare for a competition, or another similar goal, we will have a flexible plan for you that will build on each session, and gradually reduces in frequency as you have less tension between sessions, eventually finding your sweet spot for maintenance that accounts for your regular activity levels. If you are coming to us for stress relief, we will have less of an opinion on when you should come back, as it depends on the amount of stress in your life, and how often massage is necessary to keep your stress response at bay. It may take some experimentation to find your optimal time between sessions, but we’re very flexible and happy to help you find that.

Some people mention acne, dry skin, body hair, or are worried about their weight. If things like this phased us at all, we’d be in the wrong industry! All we ask is that you are hygienic when you come in for you massage. Once that box is checked, you do not need to worry. You do not need to apologize for your body here, this is truly a safe space for every body.

We will follow your lead. This is your session. No explanation or preface needed, we respect your space, mental and physical.

That said, sometimes communication is necessary, especially for a new client so that we can learn your preferences. We’ll check in with pressure occasionally, about the heat on the table, and sometimes to check in with certain areas as we work to gauge progress. Everything from the volume of the music, to the heat on the table and even the face cradle height and angle are adjustable, just ask!

Healing Waves is dedicated to each individual client. Every detail was carefully chosen - from the organic lotion and linens, to the non-toxic products throughout the space, to the Biomat and PEMF device used during sessions. Even the rugs are 100% wool so your frequency isn’t disturbed at any point during your time here. The Biomat is the heating source on the massage table - but it also produces near infrared waves and has a built in EMF blocker. Your comfort and experience with us is our #1 priority! Not only that, but Jessa is constantly researching (and going down rabbit holes) on the latest and greatest treatments for grounding, pain, trauma, and holistic living. 

What you'll hear is usually kind of ambient nature stuff with some instrumental too. We're passionate about sound healing and everything that is played during your session has a frequency that promotes relaxation and well-being. By tuning music to certain frequencies like 432 Hz, research suggests we may be able to increase our body's natural healing abilities.

If the music is distracting, we can find something to help you get in the zone. Just ask!

Whatever feels good to you. We are honored to be part of your healing journey, tips are appreciated, not expected.

Out of respect for our therapists, we ask that you cancel your appointment in a timely manner, with at least 24 hours notice. This maximizes the potential for us to rebook your appointment slot with another client and make sure our therapists are able to make the income they deserve. If you cancel your appointment with less than 24 hours notice, a $30 late cancellation fee will be applied. The full session will be due if you do not make any effort to cancel your appointment and miss it.

Unfortunately, most primary health insurance companies do not include massage therapy as a covered service and do not allow LMT's to become registered providers. 

Flexible Spending Account and Health Savings Accounts can be used to pay for massage therapy, provided you have a note of medical necessity from your physician.  

We have ample parking right outside our front door which is all wheelchair accessible. 

All major credit cards, cash, and check. Gift certificates available online and in office.